About

Flexible Benefit Administrators, Inc. (FBA) has been bridging the gap between employers and employees by providing one of the nation’s most successful and dependable benefit administration services for 34 years. With our years of experience and a highly skilled staff, we operate on a value that has founded our company for generations – Excellence in Administration.

At FBA, we never settle for less than excellence. We recognize the challenge you face when having to choose a third-party administrator (TPA). That’s why we separate ourselves from other businesses by customizing every aspect of administration to fit our clients’ needs from website portals, to educational materials, to debit cards and much more. Our philosophy at FBA is to create services to fit our clients; not services our clients must fit. Because of this approach, FBA has been changing the way employers manage their employee benefit programs. Every client that approaches FBA is able to provide a benefit plan that suits the needs of their company in an effective way.

Now as a second generation family owned company, we are continuing with the reliable tradition of increased flexibility, technological advancements and customized services to ensure each client and participant receives a personalized experience. FBA is proud to say we never outsource any aspect of administration, so we can always ensure you will receive superior service. When choosing FBA, we will work as an extension of your Benefits Team, so your company can overcome administrative burdens, expand benefit offerings and present unmatched customer service. By choosing our company, your company will succeed.

EVERYONE STAYS HAPPY WITH FBA

Our Commitments

With years of TPA experience, FBA has changed the way employers manage their benefit programs. FBA is committed to providing full-service administration because, to us, it’s more than just business. It’s about family. With our name on the line we furnish excellence by implementing a business model that simplifies benefit processes yet allows each of our clients to offer a plan option to meet their employees’ needs. Our expertise and in-depth knowledge of plan regulations set us apart from other benefit administrators. FBA is proud to say its first client from 1985 is still a client today, proving our Excellence in Administration.

Commitment to Roots

Commitment to Service

FBA places a premium on superior service. That’s why our benefit plans are designed with increased flexibility, so they can align with any benefit strategy. With FBA, our clients are assigned an experienced Benefits Team to service their account throughout the duration of the contract. By offering a dedicated team, our companies can establish a business relationship to generate a successful partnership. Our partnerships are formed with detailed work, proven products and personal services. When employers and employees contact FBA, our phones are answered internally by live voices to guarantee you always receive prompt, accurate information.

Providing compliant administration allows us to be successful. As a nationally recognized TPA, FBA is certain to have the most up-to-date regulation modifications available. Our teams monitor real time policy and legislation updates to produce proactive strategies and tactics, such as legal services and regulation updates. With these procedures set in place, your business is prepared, our clients are protected and we can manage and exceed our clients’ expectations. With FBA, your benefit plans are always kept within compliance.

Commitment to Compliancy

Commitment to Growth

As the industry continues to evolve, FBA is committed to progressing as well. FBA provides customized services and applications to help our clients stay on top of what’s happening in the industry. These services include software portals, marketplace options, mobile applications, integrated voice bots, communication materials and much more. Our staff regularly attends conferences and events to stay abreast of cutting-edge technologies and features. By sharing these advancements with our clients, they are able to stay ahead of their competition and maximize benefit programs.

Testimonials

Hear It For Yourself

“It's so much easier to use our Flex Spending since FBA started to work with us. We love the turnaround time for claims, the card is so easy to use and not having to validate every single card swipe has been AWESOME!”

L. McKenzie

“You guys have been amazing from the get-go. I truly do appreciate all that you are doing to make business like ours succeed!”

J. Bollen

“Thank you so much for all of your help, you and your team are amazing!”

J. Corrigan

“I want to thank you so much for all the help you have extended to myself and my husband. It was so nice to work with someone who cares about doing their job correctly and about offering the best service they can to their clients. I wish you the best in all that comes your way.”

T. Johnson

“I have so enjoyed working with you and completing this last step in the process. You represent the gold standard of customer service and it is profoundly appreciated.”

J. Hunter

“You are the BEST to work with!””

B. Snead

“The mobile app makes it so easy to manage my account and quickly view my balance, submit a claim, and review my history.”

G. Fitzpatrick

“Great security features! I wish other financial institutions had services like these!”

O. Castillo

“I cannot thank you enough for your time and especially, for making the drive to spend time with each of my employees. Your kind, generous attitude was most helpful when speaking about our new FSA/HSA vendor. I know employees appreciated being able to meet with you 1-on-1.”

A. Stuart

“The transition of our benefit plans was seamless. We were able to communicate directly with our Benefits Team throughout the duration and never had to hassle going through a phone tree.”

J. Haney
Excellence in Administration

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