Billing Services

Retiree Billing

Flexible Benefit Administrators, Inc. (FBA) offers retiree billing as an employee benefits administration service that is designed to compliment an employer’s overall benefit strategy. Our goal is to streamline the flow of processing payments between employer groups and their retirees by providing ourselves as the single point of contact for all transactions. Our retiree billing services include:

  • Retiree Benefit Enrollments
  • Election Processing
  • Carrier Notifications of Elections and Terminations
  • Premium Collection and Billing Reconciliation
  • Notification Letters at Age 65
  • Detailed Activity Reporting
  • Dedicated Account Administrator
  • Open Enrollment Notices
  • Premium Coupons

Consolidated Billing

A client’s obligation to maintain, track, and disburse premiums to countless plan carriers can be a daunting task. By implementing FBA’s consolidated billing service, we relieve those duties and execute them effectively and efficiently. We make it our priority to communicate with you every step of the way to minimize the hassle of coordinating between multiple vendors and databases. Our consolidated billing administration service encompasses all benefit plans and plan types including medical, dental, vision and more. Additionally, FBA provides discrepancy reporting to each client once all premiums have been disbursed.

Direct Billing

Direct billing relieves the burden of collecting premiums when deducting from payroll is not an option. As your third-party administrator (TPA), FBA will handle notifying the participant what payments are due, provide a means to make the payment, provide notification when proper payment is not received and remit any received payments to the client. With FBA, our administrative services will be tailored to the needs of your specific population to reduce your company’s workload and administrative costs.


Hear It For Yourself

“It's so much easier to use our Flex Spending since FBA started to work with us. We love the turnaround time for claims, the card is so easy to use and not having to validate every single card swipe has been AWESOME!”

L. McKenzie

“You guys have been amazing from the get-go. I truly do appreciate all that you are doing to make business like ours succeed!”

J. Bollen

“Thank you so much for all of your help, you and your team are amazing!”

J. Corrigan

“I want to thank you so much for all the help you have extended to myself and my husband. It was so nice to work with someone who cares about doing their job correctly and about offering the best service they can to their clients. I wish you the best in all that comes your way.”

T. Johnson

“I have so enjoyed working with you and completing this last step in the process. You represent the gold standard of customer service and it is profoundly appreciated.”

J. Hunter

“You are the BEST to work with!””

B. Snead

“The mobile app makes it so easy to manage my account and quickly view my balance, submit a claim, and review my history.”

G. Fitzpatrick

“Great security features! I wish other financial institutions had services like these!”

O. Castillo

“I cannot thank you enough for your time and especially, for making the drive to spend time with each of my employees. Your kind, generous attitude was most helpful when speaking about our new FSA/HSA vendor. I know employees appreciated being able to meet with you 1-on-1.” ”

A. Stuart

“The transition of our benefit plans was seamless. We were able to communicate directly with our Benefits Team throughout the duration and never had to hassle going through a phone tree.”

J. Haney
Excellence in Administration

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